Terms & Conditions
Specific to Airport Transfers
Please ensure that all the details advised to us are correct and advise us as soon as possible of any changes. Particular attention should be made to your return date of arrival in the U.K., some long haul flights depart from your destination a day earlier or later, we will pick you up on the date stated on your booking form.
All payments are to be made in full in cash only on the day of travel to the airport, failure to do this may mean we will not be contracted to pick you up on your return journey.
We will pick you up at the points stated only, any additional pick ups must be agreed with the office at least 3 days prior to travel.
1 suitcase or holdall and 1 piece of hand luggage per person, if you are taking more items you must inform us at least 3 days prior to travel, an extra charge may be payable. We reserve the right to refuse to carry items in excess of those stated. It is your responsibility to ensure you have all your belongings when getting on or off the vehicle and that breakable items are packaged correctly and kept with you. We will not be held responsible for any lost or damaged items. The driver has been instructed not to lift heavy luggage.
On departure please be ready to leave up to 30 minutes before or after the time stated, this is a shared service and we may have to pick up other people. Private vehicles can be arranged with the office subject to availability at an extra cost.
On your return once you have collected your luggage please make your way outside where your vehicle should be waiting. At terminal 1 your vehicle will be in the car park facing you as you come out of the building, terminals 2 and 3 your vehicle will be in the second row of parked vehicles, but parking is restricted at these terminals and your driver may have been moved by the traffic wardens and forced to circle round until you make yourselves known to him. When returning we normally wait 1 hour after your flight has landed, if you are detained by customs or having problems with your luggage it is essential that 1 of your party rings the office or locates the driver to advise him or you run the risk that we will assume you were not on the flight, no refunds will be due if we are not advised. It may be necessary for the driver to leave and you will have to wait for a replacement.
It is our company policy that you should not experience long delays with our service but it should be noted that delays to flights, road conditions, weather and other factors may cause us to be delayed and we may have to alter our schedule at short notice. Your patience and understanding would be appreciated. If you decide to make alternative arrangements for your transport home we will not be liable for any additional costs incurred. Passengers who require special medication should take this into account. If you have waited 30 minutes please call the office.
Our drivers and office staff do their best to ensure that everything runs smoothly, please remember that it is often beyond their control when things do go wrong and they are not here to be abused by irate passengers. If your flight is delayed, would you abuse the pilot.
If any passenger is, or appears to be, under the influence of alcohol or other substance or if anyone is either verbally or physically abusive, they and the rest of the group will not be allowed to travel. No refund will be given. This decision is entirely up to the driver.
By travelling with us you are deemed to have read, understood and accepted the above terms and conditions.
Terms & Conditions for Coach Hires
We endeavour to be punctual in the pick up times but cannot be held responsible for delays as a result of traffic and/or weather conditions, vehicle breakdowns etc., and no refunds or compensation will be given. All journey times are approximate and no guarantees are given for arrival times, nor are we responsible for any delays however caused.
Drivers hours and breaks must be strictly adhered to as set down by the VOSA and must be taken into consideration.
In the event that passengers delay the driver for more than 15 minutes after the arranged pick up time, we reserve the right to withdraw the hire where in such circumstances the delay compromises a subsequent booking. In this event we will not offer refunds or compensation, or accept any claims for additional expenses incurred as a result. We reserve the right to charge waiting time after the first 15 minutes at a rate of £30 per hour or part thereof.
All variations to your original booking must be made in writing or e-mail at least 48 hours prior to travel, not with the driver.
Payment must be made in full at least 7 days prior to departure unless specific alternative arrangements have been made and confirmed by e-mail, any booking that has not been paid in full 7 days prior to the date of travel will automatically be cancelled. Hire is not confirmed until full payment has been received. 50% deposits (or an agreed amount) on all bookings are due at the time of booking and can be paid by credit/debit card over telephone or cheque or cash and are non refundable. Cancellation will only take effect from the day written or e-mail notice is received by us, cancellation charges will apply as follows:
More than 21 days notice - 50% of total booking cost i.e. loss of deposit only.
20 - 10 days notice - 60% of total booking cost i.e. If payment has been made in full you will receive a 40% refund.
9 - 3 days notice - 75% of total booking cost i.e. If payment has been made in full you will receive a 25% refund.
Less than 3 days notice - 100% of total booking value.
In certain circumstances an additional deposit in excess of the above is required to cover cleaning costs and damage to the vehicle, this will be refunded the day following your journey providing everything is in order.
Food and drink are not permitted on our vehicles.
Passengers baggage and other personal property remains at all times and in all circumstances, their own risk and we will not be liable or responsible for loss or damage however caused.
Huyton mini coaches have strict rules with regard to drunkenness and/or rowdy behaviour when travelling aboard its vehicles. We reserve the right to withdraw our service at any time during the course of hire if in the opinion of the driver or company passenger behaviour becomes unacceptable, this includes but is not limited to verbal and/or physical abuse of any sort. No refunds or compensation will be given, nor will we be held responsible for any additional expenses incurred as a result.
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